Frequently Asked Questions

To schedule a cleaning online, simply click the “Book Now” button and fill out the details for your place. Select any add-ons you’d like and pick a day and time that works best for you, then click “Confirm Booking.” You’re all done!

Entering your zipcode (on the booking form) helps us give you an accurate quote for pricing and availability in your area.

In the “Choose a Cleaning Professional” section of the booking form (after you provide necessary info about your cleaning) you can select from available dates/times. If you have any issues, give us a call: (800) 687-4267

You will get a confirmation via email and text message as soon as you select “Confirm Booking”

A partial cleaning is when we only clean part of your house—for example, only the bathroom and kitchen.

To book a partial cleaning, please put in the size of your whole house on the booking form (please include all beds and baths.) Then, in the “Extras” section, click on the “Partial Cleaning” option and indicate which areas you DO NOT want cleaned (Ex: Exclude 1 bedroom and entire basement.) As you make your selections, you’ll see your cost total go down in the “Booking Summary” box. Once that’s done, carry on to choose a date/time and click Confirm Booking to complete.

There are two ways to set your password.

• • Click on “Login/Sign up” and then select “New? Sign up”

• -OR-

• • One of the emails you received right after booking your first cleaning with us had the subject line: “Set up your new WeClean password.” In that email, there is a link that will take you to a page where you can set up a password.

Yes, you can reach us at (800) 687-4267 during business hours. We’re here to help.

Yes, of course! After you book for the first time, an account will be made for you where you can log in and modify your bookings at any time. We only charge a fee if you cancel or make a change within 24hours of your booking.

We have a 100% satisfaction guarantee, so we’ll come back and make it right.