How We Train Our Cleaners for Your Satisfaction!
It’s All in the Details…
There’s no other way to say it… details matter! And especially so when cleaners are hired to put the shine, gleam, and clean into every crevice of your home.
Your home is a sacred space and allowing our cleaners to enter it requires your trust in us and in our cleaners. Your feelings of comfort and confidence in our services are of the utmost importance, as are your expectations. You deserve to be delighted by the appearance of your home.
At WeClean, details begin on Day 1 after cleaners have passed our rigorous 7-Step Hiring Process. We start our training with a powerful one-hour onboarding session that takes them through our meticulous cleaning standards. On Day 2, they began their WeClean University education.
WeClean University is the pinnacle of our home cleaning training, with mandatory attendance. A specialized 13-part video series ensures our cleaners’ success in your home. We start off by emphasizing the valuable service they provide to you, instilling in them greater pride in their cleaning practices. We also address the importance of attitude, personality, and commitment.
While all of our cleaners have past cleaning experience, they learn the WeClean way of client satisfaction. They master magical tricks of the trade for removing mold from shower grout, cleaning a splattered microwave, and making kitchen and bathroom surfaces shine.
We teach them how to excel at move in/move out requests, properly clean interior windows, and dust to your specifications. At WeClean, we use environmentally friendly products to keep you and our cleaners safe… as well as the environment. Our cleaners become adept at using powerful cleaning agents, such as hydrogen peroxide (a natural disinfectant), antibacterial cloths, and scrubbing erasers.
But the detail of our WeClean University training doesn’t stop here… we encourage outside-of-the-box thinking so our cleaners can problem-solve on the job. If a particularly challenging situation arises, they have immediate access to a phone consultation seven days a week to brainstorm a workable solution. We do this to ensure your satisfaction and to support our cleaners in the field.
With COVID-19, our health and safety instructions are more important than ever. This is why we teach our cleaners how to keep you, and themselves, safe during a pandemic. At WeClean University, we cover everything from personal protective equipment to social distancing.
Once our cleaners graduate from WeClean University, the final, and most valuable, step in our training is one-on-one supervised in-person cleaning observation and mentoring. Each new hire is paired with one of our seasoned cleaners who have received top-notch ratings. This on-the-job training covers crucial details from A to Z ensuring each cleaner has mastered WeClean standards of excellence.
Let WeClean be your go-to cleaning service! Whether entertaining friends, hosting overnight guests, or just wanting a feel-good-clean in your home, you deserve to be highly satisfied.
At WeClean, we stand behind our cleaning standards with a Satisfaction Guarantee. If for any reason you are not satisfied, we will re-clean your home or refund your money. We believe our distinctive training is the reason we consistently receive high marks from our clients—our satisfaction rating in August of 2021 is 4.96 out of 5 stars!
When you book online, you can review satisfaction scores and comments on all local cleaners. Hire us with confidence at www.wecleanlocal.com – you’ll love the look and feel of your newly cleaned home. At WeClean, our training and your satisfaction are all in the detail!
Author – Stephanie Manesis